Programme Outline

  • 02:00 pm - 02:30 pm
    Welcome Address by Group Chief Executive Officer – Mr Khor Hock Seng
  • 02:30 pm - 03:00 pm
    Opening Address by Managing Director, Regional Agency/FA & Bancassurance – Mr Patrick Peck

    Managing Director, Regional Agency/FA & Bancassurance – Mr Patrick Peck

  • 03:00 pm - 03:10 pm
    Client Testimonial – Mr Nicholas Sim
  • 03:10 pm - 03:30 pm
    Presentation by Managing Director, Group Marketing - Mr Colin Chan
  • 03:30 pm - 03:40 pm
    Overcoming Challenges – Ms Zoe Yap
  • 03:40 pm - 04:40 pm
    Be Inspired & Motivated – Mr Ron Kaufman
  • 04:40 pm - 05:00 pm
    Closing Address by Head, Agency Business Development – Mr Glenn Yong

    Head, Agency Business Development – Mr Glenn Yong

  • 05:00 pm - 05:00 pm
    Unveiling 2022 Convention Destination

Keynote Speaker

Ron Kaufman

Author of New York Times Bestseller, Uplifting Service

Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world. 

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents
insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.

Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Ron’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.

He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.

Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.

He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.

Ron resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.

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